Refund Policy


Refund & Cancellation Policy

Our policy regarding refunds and cancellations is as follows.

Refunds are processed in a specific manner.

"Our approach to refund processing is as follows."

Guidelines for Handling Reimbursements and Terminations

Listed below are the guidelines for handling refunds and cancellations.

Verification of Reimbursements

The reimbursement confirmation covers availability, timing, and potential modifications.

There are various options for receiving a refund.

The method of refund available to you is based on the type of reservation you have. To find out more, please consult your itinerary or confirmation email. Your booking terms and conditions will dictate the type of refund you receive, which could include direct reimbursement, airline credit, rewards, or coupons. In certain situations, a combination of these options may be offered for your refund.

Currency and Pricing Guidelines

In order to ensure equitable and uniform pricing for our esteemed customers, our organization has established standards for currency and pricing.

The required currency for reservations is USD, which can fluctuate based on aspects like availability, demand, and peak travel times (such as holidays). The ultimate cost will be calculated during the payment process and is subject to dynamic changes without advance notification.

Cancellation policies and fees

It is essential to thoroughly review the cancellation policies of your selected airline before making the decision to cancel your flight. Each airline has their own set of guidelines, and while some may provide a complete refund within 24 hours, others may apply charges. It is important to remember that even within this time frame, there may be non-refundable fares. We highly recommend familiarizing yourself with the terms and conditions before finalizing your booking. In the event that you have made a deposit or partial payment, please be aware that any non-refundable fees will be subtracted from your refund.

The reimbursement policy does not include coverage for all products, services, and procedures that are considered unnecessary or not medically necessary.

Prior to confirming your reservation, it is crucial to carefully examine the booking terms. Please be aware that certain services may have non-refundable fees, such as extending your hotel stay or not utilizing certain aspects of the trip. Additionally, please take into consideration that some fares may not be refundable.

In specific circumstances, airlines may provide reimbursement for cancelled or rescheduled flights. In these instances, passengers are entitled to a refund for their ticket.

Fees for adjustments

Passengers are expected to adhere to the airline's fare regulations and associated change fees when modifying their travel plans. If the airline has made changes to the schedule, there will be no additional costs. However, it should be noted that Supporttrips.com reserves the right to impose a $50 fee for alterations.

Items such as suitcases and personal belongings that have been unintentionally left behind or lost.

It's only natural for frequent travelers to have concerns about misplacing their baggage and personal items. It's not uncommon for luggage to become lost during travels, resulting in inconvenience. If you are unable to locate your belongings, please promptly inform airline personnel so they can assist you in retrieving them.

If an airline declares luggage irrevocably lost, travelers can request compensation for paid baggage fees. It is important to mention that Supporttrips.com only assists with submitting claims and does not directly manage reimbursement requests.

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Eligibility for a refund

The funds can be refunded.

Refunds will be issued in full for tickets that adhere to the necessary criteria and were booked at least one week prior to the intended departure. The same applies for cancellations made within 24 hours of booking without any modifications. Please take note that this policy solely applies to flight reservations.

Limitations on liability

It is crucial to acknowledge the importance of liability limitations and not overlook their relevance.

In accordance with relevant rules and regulations, our liability is restricted and encompasses a range of damages such as physical or indirect harm, subsequent losses, data or financial loss, and personal or property damage. Any violations will result in either the restoration of services or reimbursement of fees.

Modifications to the flight schedule have been made.

Kindly note that Supporttrips.com holds no responsibility for any changes made to flight itineraries by the airline. In situations where there are major alterations or delays, passengers may be eligible for reimbursement according to the airline's policies.

Commencing the Refund or Cancellation Procedure

To begin the refund or cancellation process, just follow the specified steps.

If you need to request a refund or cancel your reservation, please do not hesitate to reach out. We are more than happy to assist you with this matter.

To request a refund or cancel your reservation, please visit our website, Supporttrips.com, or reach out to our customer support team at support@onemars.pl. We suggest reviewing the terms and conditions and keeping a copy of your itinerary or confirmation from your travel provider before finalizing your booking.

Securing payment transactions is of utmost importance.

Ensuring the security of payment transactions should be a primary concern.

Ensuring the security of your payment is our top priority at our company. To safeguard both your personal and payment information, we utilize SSL encryption. Our reliable channels are responsible for handling payment processing and verifying the 3- or 4-digit security code for every credit card transaction.

Issues with processing payments

It seems there was a problem with the processing of your payment.

There are various possible reasons why your payment may not go through, such as insufficient funds, incorrect payment information, or a transaction block from your card issuer. If this happens, please reach out to your card issuer or try the transaction again.

Unapproved charges

I find it rather perplexing that unapproved charges have appeared on my account.

If you come across any fees that seem unfamiliar, they could be a result of changes to your reservation, purchases made abroad, or extra services used during your stay with us. Our support team is always available for any additional clarification needed.

The time it takes to process refunds.

The time required to process a reimbursement.

Please note, the refund process generally takes 24 hours. The duration for the money to appear back in your account varies depending on your bank or payment service. There are some cases, such as refunds from external sources like airlines or property owners, where a longer waiting period may be required.

Reserving a room has never been easier!

Our user-friendly system allows you to easily reserve any type of room for your upcoming stay. Whether you need a single, double, or suite, we have you covered. Simply input your desired dates and preferences, and let us take care of the rest. Book now and secure your perfect room at our hotel.

By choosing a lodging option, you can reserve a room without making an upfront payment. Your booking confirmation states that payment can be made upon arrival or departure, and any extra fees will be handled by the hotel during your stay.

For further inquiries or to get in touch with us, please feel free to reach out.

We offer a variety of ways to get in touch with us:

Please feel free to reach out to us with any questions or concerns about our Refund & Cancellation Policy. We are always happy to assist you.

Information about the company

Established in 2002, Onemars LLC strived to establish itself as a dominant force in the ever-changing field of technology.

The Warsaw City office, situated at HOŻA Street's Building No. 86, can be located in Office No. 210 with a ZIP Code of 00-682.

Please feel free to contact us at support@onemars.pl with any inquiries or uncertainties you may have. We are always here to help.

If you need any help, please feel free to contact us at 18046822010.

The company's registration details can be found on its official website.

Information about our company's registration is accessible.

Thank you for choosing Onemars LLC as your partner. Our team is committed to providing exceptional services and tailored solutions that meet your specific needs. Rest assured, your business is in capable hands with us.

The organization's registration number is 0000789055.

The currently applicable ISO/IEC standards are US-OLYC-24-12123462 and US-OLYC-24-12123464, matching the frameworks of 27001:2022 and 27701:2022, respectively.